This service is provided by Weight Lose Solution. By using this service you are confirming that you understand and agree to be legally bound by these Terms and Conditions. These terms and conditions apply to your access to the Weight Lose Solution website (“weightlosesolution.com”). Please read these terms and conditions carefully before accessing and/or ordering any medicine from our Website. If you access the Website, and/or place an order for medicine, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions please do not use our Website.

The Weight Lose Solution website is owned and operated by Weight Lose Solution, located at 187 Mill Street, Liberty, New York 12754. If you have any questions about our website please contact us at info@weightlosesolution.com or +1 (914) 272-9335.

1. Regulation — Licensing information for our pharmacy/telehealth services in the United States will be published here, including any applicable state board of pharmacy license numbers and the credentials of our prescribing clinicians. This service is provided by our clinical team following a review of your online questionnaire.
2. Security & Privacy — Your privacy is imperative to us; see our full Privacy Policy for details of what measures we take to protect it. Weight Lose Solution uses security technology, including firewalls and TLS/SSL encryption, to protect information submitted through this website. We do not have access to your full payment card details, which are securely transferred directly to our card processing agents. During your visit to our site we may gather certain personal information necessary to set up your account, for billing, delivery of your medicine, and queries. We only keep your information for as long as necessary to process your order, process any applicable refunds, and respond to complaints/feedback, or to provide promotional information you have subscribed to. This service does not take responsibility for informing your regular primary care physician of medication prescribed through our service. If you want us to do this, we require your physician’s details and your consent. Weight Lose Solution reserves the right to contact your physician (or other healthcare professional) in cases of an emergency or safeguarding concern, where your safety or the safety of others is paramount.
3. Commitment Agreement — Our Commitment to You: provide a professional and transparent service; prescribe in the best interest of the patient; take all reasonable steps to protect patients’ personal information; notify you when we dispatch your medication. Your Commitment to Weight Lose Solution: provide accurate information; confirm you are aged 18 or over; comply with instructions; notify our clinical team of any side effects; ensure you or a household member are available at the address to receive your medication delivery.
4. Information and Advice — The information and advice provided by Weight Lose Solution is based on the information you have supplied to us. It is your responsibility to ensure this information is accurate; failure to do so may affect the advice we give and the medicines we supply, and may have consequences for which we are not responsible. It is your responsibility to ensure the correct shipping address is provided.
5. Pricing — All prices on this website are in USD unless expressly stated otherwise. We take care to ensure pricing is accurate, but occasionally there may be an error; if a price charged is too high, we will identify affected customers and refund the difference.
6. Completed Orders — When you place an order, we begin clinical assessment. We will verify your identity using a specialist provider, and our clinical team may contact you if further information is required. Medication is only dispatched once ID verification and clinical approval are complete; delivery may be delayed while we complete these checks. We deliver within the United States.
7. Concluding a Binding Contract — When we receive your order, we will confirm receipt by email. Professional codes of conduct and legal restrictions may limit the quantity/frequency of items we are permitted to supply; we have no obligation to supply quantities exceeding the relevant permitted maximum. We reserve the right to reject any order.
8. Payment — By providing payment card details, you confirm you are authorized to use the card and authorize us, or our payment service provider, to take payment in full for your order plus any applicable postage/packaging and other charges due under these terms.
9. Authorisation of Orders for Medicines — Our clinical team can only decide whether it is in a patient’s best interest to receive a medicine once they have all relevant information, which may require asking for additional information beyond the initial questionnaire.
10. Postage Costs & Delivery — Postage and packaging charges are shown at checkout. We ship within the United States. Delivery timeframes may vary by location. For temperature-controlled (“fridge-line”) items, we ship in validated temperature-controlled packaging. If your parcel is not delivered on the expected date shown in tracking, please contact our Patient Care Team the same day. It is your responsibility to provide a complete and accurate delivery address; we cannot refund or replace orders shipped to incorrect or incomplete addresses you provided.
11. Returns Policy — Prescription medication cannot be returned or refunded once it has been clinically approved and dispatched, because medicines cannot be reused or resold once they have left the pharmacy. All prescriptions go through a clinical check before shipping. If your order is not clinically approved, we will cancel it and refund you in full. If you believe a dispensing error has occurred, or your medication arrives incorrect or damaged, contact our Patient Care Team immediately. If your parcel is confirmed lost following a courier investigation, we will arrange a replacement. For weight-loss pens, we may need you to return the pen so we can liaise with the manufacturer; if it has been disposed of, we may be unable to issue a replacement.
12. Refunds Policy — If your consultation is not clinically approved, we will cancel your order and issue a full refund. Once an order has been clinically approved and dispatched, prescription medication is not refundable. If your parcel is confirmed lost by the courier after investigation, we will arrange a replacement.
13. Complaints Procedure — If your complaint relates to a delivery issue, please contact our Patient Care Team as soon as possible. For other matters, please contact us as soon as possible and within 7 days of the issue. We aim to acknowledge within 72 hours.
14. Notification of Errors — Please check your delivery promptly and contact us immediately if anything appears incorrect. For delivery-date issues, contact us the same day; for other issues with delivered items, contact us within 7 days of receipt.
15. Information on this Website — We take care to ensure information about our business, services, and products is accurate; however, information may occasionally be out of date. General medical information on this website is not a substitute for personalized medical advice. Links to third-party websites are provided for convenience only; we have no control over, and no liability for, those websites.
16. Third Party Rights — Nothing in these Terms is intended to grant a benefit to any third party, and a person who is not a party to these Terms has no right to enforce them.
17. Our Right to Vary These Terms — We reserve the right to revise these terms from time to time. You will be subject to the terms in force at the time you order, unless a change is required by law, or we notify you of a change before accepting your order.
18. Vouchers, Discount Codes and Offers — Only one unique discount code is permitted per order; codes cannot be combined and are single-use per customer unless otherwise stated.
19. Referral Program Terms — Promoter: Weight Lose Solution, 187 Mill Street, Liberty, New York 12754 (“Weight Lose Solution,” “we,” “our,” or “us”). By joining, you agree to be bound by these terms, accept our decisions as final, and comply with applicable laws. Referrers must be a US resident aged 18+, hold an active account, and have made at least one Qualifying Purchase not cancelled or rejected. New customers must be a US resident aged 18+, not an existing customer, complete an eligibility consultation, and make a valid Qualifying Purchase. A Qualifying Purchase is any order of at least $50. A Credit is a $40 discount voucher earned by referrers. A Discount is a $40 saving for new customers on their first Qualifying Purchase. Credits are capped at $4,000 per 12-month period and expire 12 months after issuance. Referral codes must not be shared in connection with promoting prescription-only medications, must not imply clinical endorsement, and must not use our branding/trademarks. Spam or unsolicited bulk communications are prohibited. This program is provided “as is” and we reserve the right to amend, suspend, or terminate it at any time. US law prohibits advertising Prescription Only Medications to the public — sharing referral codes in ways that promote such medications may violate applicable law.