This service is provided by weight loss solution Online Healthcare Limited trading as 'S Pharmacy'. By using this service you are confirming that you understand and agree to be legally bound by these Terms and Conditions. These terms and conditions apply to your access to the Simple Online Pharmacy website ("weightlosesolution.com"). Please read these terms and conditions carefully before accessing and/or ordering any medicine from our Website. If you access the Website, and/or place an order for medicine, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions please do not use our Website. The WEIGHT LOSS SOLUTION Pharmacy website is owned and operated by Simple Online Healthcare Limited trading as 'Simple Online Pharmacy', registered in the UK at 77 Dunn Street, Glasgow, G40 3PA  with the company number: SC498329. If you have any questions about our website please contact us: T Email

info@weightlosesolution.com

  1. Regulation Simple Online Pharmacy is a fully regulated company by the relevant US medical bodies. Please see Regulation for more details. Simple Online Pharmacy offers information, advice and treatment for a range of medical conditions. This service is provided by qualified US doctors who are registered with the General Medical Council (GMC) and comply with GMC ('Good practice guidelines'). Our dispensing pharmacy is regulated by the General Pharmaceutical Council (GPhC) and can be trusted to deliver a high level of service by our qualified pharmacists.

  2. Security & Privacy Your privacy is imperative to us and the following information explains what measures we take to protect it.

Oor Pharmacy uses security technology, including firewalls and Secure Socket Layers to protect information submitted through this website. We do not have access to your financial information which is securely transferred directly to our card processing agents, who securely process it on our instructions. During your visit to our site we may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your medicine and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds, and respond to any complaints/feedback or to provide you with promotional information you have subscribed to. Electronic transmissions are never completely private or secure therefore we encourage customers to ensure that any computer (tablet or smart phone) you use to access your online patient record is suitably protected from potential interception. our Online Pharmacy complies with Data Protection legislation. We will use the information you provide with other information we obtain about you to administer and provide the goods and/or services you request. We will not share your personal information with any organisation other than those directly involved in delivering these services, namely the dispensing pharmacy and the courier service. This service does not take responsibility to inform your regular GP of the medication prescribed by our doctors. If you want us to do this we would require your GP details and your consent. Simple Online Pharmacy reserves the right to contact your GP (or other healthcare professional) in cases of an emergency or a safeguarding concern. We will only exercise this right in cases where your safety, or the safety of others, is paramount.

  1. Commitment Agreement Our Commitment to you Patient's Commitment to Simple Online Pharmacy Professional responsibility Provide accurate information provide a professional and transparent service Confirm you are aged 18 or over Prescribe in the best interest of the patient Comply with instructions Take all reasonable steps to protect patients' personal information Consent to notify your GP where appropriate Safe and Secure patient experience Notify our doctors of any side-effects Notify you when we despatch your medication Ensure you or a household member are available at the address to receive your medication delivery

  2. Information and Advice The information and advice provided by Simple Online Pharmacy when you use the service is based on the information you have supplied to us. It is your responsibility to ensure this information is accurate and you accept that failure to do so (whether intentionally or not) will affect the information and advice we give to you and the medicines we supply to you and, as such, may have consequences for which we are not responsible.

We also use this information to ensure we ship the medication to the right address. It is your responsibility to ensure that the correct shipping address is provided. 

  1. Pricing All prices on this website are in GBP and include VAT unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. In the event that an error has occurred and the price charged is too high, we will identify all those that have overpaid and refund the difference.

  2. Completed Orders When you place an order, we begin clinical assessment immediately. We will verify your identity using a specialist provider, and our clinical team may contact you if we require further information to ensure your treatment is safe and appropriate. Medication is only dispatched once ID verification and clinical approval are complete. Delivery may be delayed while we complete these checks. 

We deliver across the US . , Isle of Man (IM), BFPO, or PO Boxes. You confirm that someone will be available to receive and sign for your delivery once dispatched.

  1. Concluding a Binding Contract When we receive an order from you to purchase goods or services from us, we will confirm that we have received the order by sending a confirmation email to the contact email address that you supplied. Professional codes of conduct and legal restrictions may limit the number and frequency of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.

  2. Payment In providing payment card details, you confirm that you are authorised to use the card and authorise us, or our payment service provider, to take payment in full for the items in your order and any associated postage and packaging fees and any other charges that become due to us under these terms and conditions.

  3. Authorisation of Orders for Medicines Our doctors can only make a decision as to whether it is in the best interests of the patient to receive a medicine when the doctor has all relevant information. On occasion, this may require the doctor to ask the patient for additional information further to the information that was provided in response to an online questionnaire.

  4. Postage Costs Postage and packaging charges for medicines are shown on our Delivery page and at checkout. We deliver across the UK (England, Scotland, Wales, and Northern Ireland). Services include Royal Mail Tracked 24/48 and DPD Next Day, with a separate express service for temperature-controlled items.

Delivery aims and courier availability may vary for certain postcodes (including Northern Ireland and Highlands & Islands).

  1. Delivery of Orders Our pharmacy dispenses all medicines and dispatches them after ID verification and clinical approval. We use Royal Mail and DPD tracked services, including Next Day and Express fridge-line options where appropriate. 

Coverage: We deliver across the UK (England, Scotland, Wales, and Northern Ireland). We do not deliver to the Channel Islands (GY/JE), Isle of Man (IM), BFPO, or PO Boxes. Delivery aims may differ for certain postcodes (including Northern Ireland and Highlands & Islands). 

If your parcel is not delivered on the expected date shown in tracking, please contact our Patient Care Team the same day. We will liaise with the courier and provide your first update within 48 working hours (Monday–Friday).

You do not need to contact the courier yourself. 

It is your responsibility to provide a complete and accurate delivery address; we cannot refund or replace orders shipped to incorrect or incomplete addresses. 

For fridge-line items, we ship in validated temperature-controlled packaging; A second delivery attempt may be made if the first attempt fails. 

  1. Returns Policy In line with MHRA requirements, prescription medication cannot be returned or refunded once it has been clinically approved and dispatched. This is because medicines cannot be reused or resold once they have left the pharmacy.

All prescriptions go through a 3-step clinical check before being shipped to make sure your medicine is safe and appropriate for you.

If your order is not clinically approved, we will cancel it and refund you in full.

If you believe a dispensing error has occurred, or your medication arrives incorrect or damaged, please contact our Patient Care Team immediately so we can investigate and resolve this.

If your parcel is confirmed as lost following a courier investigation, we will arrange a replacement.

Weight-loss pens Sometimes we may need you to return the pen to us so we can liaise with the manufacturer and complete our investigation. If the pen is not returned to us — for example, if it has been disposed of before or during the investigation — we will be unable to issue a replacement. 

  1. Refunds Policy If your consultation is not clinically approved, we will cancel your order and issue a full refund (typically within 5–10 business days). 

Once an order has been clinically approved and dispatched, prescription medication is not refundable, in accordance with MHRA and GPhC regulations. 

In the rare event your parcel is confirmed lost by the courier after investigation, we will arrange a replacement. Please contact our Patient Care Team if you have any concerns so we can assist

  1. Complaints Procedure If your complaint relates to a delivery issue, please contact our Patient Care Team and allow up to 48 working hours (Mon–Fri) for the initial courier investigation update. 

For other matters, please contact us as soon as possible and within 7 days of the issue. We aim to acknowledge within 72 hours.

  1. Notification of Errors Please check your delivery promptly upon receipt and contact us immediately if anything appears incorrect. If your parcel is not delivered on the expected date shown in tracking, contact our Patient Care Team the same day (do not wait up to 7 days). For any other issues with delivered items, please contact us within 7 days of receipt.

  2. Information on this Website We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, some things may develop or change leading to the information being out of date occasionally. General medical information provided on the website is not a substitute for specific and personalised medical advice and should not be read or used as such. Links to other websites: Simple Online Pharmacy provides links from this website to websites that are owned and controlled by third parties such as health resources. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

  3. Third Party Rights Nothing in these Terms and Conditions is intended to, nor shall it grant a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.

  4. Our Right to Vary T&Cs We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from us unless:

  5. Any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or

  6. We notify you of any changes to these terms and conditions before we accept your order, in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven (7) working days of receipt by you of the goods.

 

  1. Vouchers, Discount Codes and Offers Only one unique discount code is permitted per order. Discount codes from other offers can not be combined. Unless otherwise stated, all codes are single use only (valid for only one purchase per customer).  

  2. Referral Program Terms and Conditions Last Updated: 1 September 2025

These Terms govern your participation in the Simple Online Pharmacy Referral Program. Please read them carefully before taking part.

Promoter:Our Online Healthcare Limited, trading as Simple Online Pharmacy, registered office: 77 Dunn Street, Glasgow, G40 3PA (“Simple Online Pharmacy”, “we”, “our” or “us”).

 

Important: This Referral Program applies to eligible products within The Simple Weight Loss Service only and does not apply to any other services or treatments offered by Simple Online Pharmacy.

By joining our Referral Program, you agree to: (a) be bound by these Terms (as amended from time to time); (b) accept our decisions as final in all matters relating to the Referral Program (we will not enter into correspondence about them); and (c) comply with all applicable laws and regulations.

We may amend or withdraw the Referral Program at any time. Any updates will be posted on the Referral Program Page.

If you do not agree to these Terms, you should not participate.

Important: Please ensure you follow the restrictions on sharing referral codes in Section 4.

For information on our wider website terms, please see our Terms and Conditions page.

Contact us here for support.

21.1 Eligibility 20.1.1 Referrers To earn referral credits, you must:

be a US resident aged 18 or over; hold a valid, active account on the Simple Online Pharmacy website; be an existing customer who has made at least one Qualifying Purchase under The Simple Weight Loss Service (see Section 21.2) that has not been cancelled or rejected. 20.1.2 New Customers To take part as a new customer, you must:

be a US resident aged 18 or over; not be an existing or previous customer of Simple Online Pharmacy; complete an eligibility consultation with our clinical team for The Simple Weight Loss Service; and make a valid Qualifying Purchase within The Simple Weight Loss Service that is not cancelled or rejected. 20.1.3 Restrictions This program is only open to individual consumers, not businesses. Employees, directors, and officers of Simple Online Pharmacy are not eligible. 20.2 Rewards A Qualifying Purchase is any order of at least $50 placed through The Simple Weight Loss Service. A Credit is a £40 discount voucher earned by referrers, redeemable on a Qualifying Purchase within The Simple Weight Loss Service only.  A Discount is a $40 saving available to new customers on their first Qualifying Purchase within The Simple Weight Loss Service only. 20.3 How It Works After your first Qualifying Purchase, a referral code will appear in your account dashboard. Share this code with friends and family (see restrictions in Section 4). When a new customer uses your code on their first Qualifying Purchase within The Simple Weight Loss Service, you’ll receive one $40 Credit. Multiple new customers can use your code, but you may only earn one Credit per new customer. Credits are capped at $4,000 per 12-month period. Credits expire 12 months after being issued. New customers can only use one code and receive one Discount. There is only one reward credit for each new customer introduced. Discounts and credits only apply to the product and not to shipping costs. You will receive your credit when the referred customer's order is dispatched. We reserve the right to withdraw your reward if the referred customer order is cancelled or rejected. We reserve the right to terminate this referral scheme at any time. We reserve the right to refuse access to or to terminate access to this scheme to any individual for any reason. This discount cannot be used in combination with any price match or other promotional offers Discount credit only applies to The Simple Weight Loss Service and cannot be used for any other products or services. Referral credits cannot be combined with other offers, promotions or discounts Referral credit is issued as account credit only and has no cash or monetary value. If a patient chooses to stop treatment, becomes clinically ineligible, or closes their account for any reason, any unused referral credit will be forfeited and cannot be refunded, transferred, or exchanged for cash or any monetary equivalent. 20.4 Referral Program Conduct Referral codes may be shared privately or publicly, including via email, text message, messaging apps, and social media platforms.

When sharing referral codes, you must comply with the following conditions:

Referral codes must not be shared in connection with, alongside, or as part of the promotion of prescription-only medicines (POMs). Referral codes must not reference, name, imply, or encourage the use of any prescription-only medicines. You must not use Simple Online Pharmacy branding, logos, trademarks, or other intellectual property when sharing referral codes. You must not make medical claims, imply clinical endorsement, or present yourself as acting on behalf of Simple Online Pharmacy. Spam, bulk messaging, or unsolicited communications are strictly prohibited Any misuse of referral codes or breach of these conditions may result in:

Removal from the Referral Programme Cancellation of referral credits Any other action deemed appropriate by Simple Online Pharmacy  

20.5 Consequences of Non-Compliance If you misuse the program, we may:

freeze your account and prevent further Credits; cancel all Credits on your account; permanently remove you from the Referral Program and similar promotions. We are not responsible for claims arising from misuse of referral codes.

20.6 Limitations The Referral Program is provided “as is” and without warranty. We do not guarantee uninterrupted or error-free service.

We will not be liable for:

indirect or consequential loss; business losses, goodwill, or reputational damage. We do not exclude or limit liability where unlawful (for example, death or personal injury caused by negligence).

20.7 Suspension, Termination, or Modification We reserve the right to:

amend, suspend, or terminate the Referral Program at any time; withdraw Credits or Discounts in cases of suspected misuse or breach; refuse access to individuals at our discretion. Any changes will be posted on the Referral Program Page. Your continued participation means acceptance of those changes.

20.8 General Information you provide will be processed in line with our Privacy Policy. These Terms make up the entire agreement relating to the Referral Program. US law prohibits advertising Prescription Only Medicines (POMs) to the public. Sharing referral codes publicly in ways that promote POMs may be considered a violation of these laws.